Should You Measure Teams or Individuals?

March 29, 2011

How do you measure performance? Should you be measuring performance at the team level or the individual level?

The use of autonomous teams in Agile development leads many to conclude that team is the only concern. The case being made is this: If you focus on individual goals and individual incentives, you will cause individuals to operate in ways that are counter to the collaborative teamwork that you seek.

Likewise, there are times when individuals resent having their performance strictly assessed at the team level. Sometimes people are assigned to teams late in the game, or are temporarily taken off the team to deal with a critical issue that limited their involvement with the team. Fair enough.

Resentment can surface in another way, as pointed out by Morten Hansen in his book, Collaboration: How Leaders Avoid the Traps, Create Unity, and Reap Big Results: “People working in teams can shirk and get by because individual output is not being measured, only team output.”

Morten notes that when people can hide, they often do. It’s called social loafing. People on the teams, however, know how much everyone is contributing, which is where the resentment comes into play. (The daily standup with crisp answers to the 3 questions combined with the collaborative nature of Agile teams definitely helps to address this issue.)

Jurgen Appelo discusses his thoughts and experiences with the team/individual measurement in his book, Management 3.0, lamenting that, “Sometimes it seemed my only reliable metric was the steady number of complaints from people about the metrics.”

Jurgen also brought systems theory into the equation, citing the Sub-optimization Principle:

“If each subsystem, regarded separately, is made to operate with maximum efficiency, the system as a whole will not operate with utmost efficiency.” - General Systems Theory (Lars Skyttner)

Does this bring us back to measuring the team only?

No.

Avoiding sub-optimization relates to work, not measurement. As the sub-optimization principle correctly points out, maximizing individual productivity can adversely affect the performance of a team as a whole, and that is precisely what we want to avoid in Agile development.

Measuring, however, needs to be done with care. We need to avoid the use of simple measures that are taken in isolation and used as THE measure of an individual or team.

When you are dealing with complex knowledge work – like software development – over-emphasizing a simple metric will not provide any value and it can even work against you, like my oft-used example of measuring lines of code. You will be gamed because you are driving people or teams in that direction. You want lines of code? You’ll get them, but the net result will not be an improvement in effectiveness.

I agree with Jurgen, optimize the whole, but measure at all levels. Although these days I prefer to use the term diagnostic as opposed to measure (or metric).

Talented individuals need to come together as a team, and this means that people need to have the knowledge, skills, willingness and desire to make an active contribution to the team, and to do so by being cooperative, collaborative, supportive team members. Winning teams are comprised of members who are willing to help the team reach its goals above their own desires. Teams in turn need things like a clear, definitive purpose and some structure and agreement in how they approach their work and how they will gauge their results.

There should be a team first, individual second mentality, but team first doesn’t mean team only! There needs to be a multi-faceted, balanced perspective.

9 comments

Joseph said...

I really believe that individuals should be measured first. You'll know the performance of the team if you also know what an individual is capable of.

canadian tax credits

June 14, 2011 at 11:11 PM
Dave Moran said...

@Joseph,

An implication of your comment (as I read it) is that the “team” is a collection of individuals working on tasks in isolation. Not quite the same the same thing as what Agile teams are all about, which was the focus of this post.

The issue with measuring individuals first brings sub-optimization into play. People who are truly operating and delivering as a team drive towards the team’s end goal – “winning” – and not intermediate goals like individual stats, to use a sports analogy. (A team of good players with strong teamwork can beat a team of superstars who aren’t playing as a team.)

Delivering on team goals can mean subordinating both individual specialization and output related to that specialization, keeping the focus instead on delivering the highest-valued, prioritized work – speaking from an Agile context – avoiding putting too much work in play all at once. I definitely believe that people do need to be measured, but you want to avoid creating a situation where individual goals conflict with team goals.

June 16, 2011 at 8:31 AM
Joshua Smith said...
This comment has been removed by a blog administrator. July 22, 2011 at 7:02 AM
lee shin said...

spot on with this write-up, i like the way you discuss the things. i'm impressed, i must say. i'll probably be back again to read more. thanks for sharing this with us.

Lee Shin
www.trendone.net

July 13, 2013 at 2:52 AM
Dave Moran said...

@Lee Shin,

Thanks, and I hope that you continue reading and commenting!

July 17, 2013 at 1:11 PM
trasher said...

your blog is very useful, thank you so much for providing!

www.joeydavila.net

May 22, 2014 at 9:14 PM
sarah lee said...

I really enjoyed reading your article. I found this as an informative and interesting post, so i think it is very useful and knowledgeable. I would like to thank you for the effort you have made in writing this article.


edupdf.org

June 10, 2014 at 8:57 PM
lucy said...

quite a good post. thanks for putting effort to publish useful information and look forward to read more of your post.

www.n8fan.net

June 20, 2014 at 10:47 PM
Leslie Lim said...

I love this post, and I was absolutely thrilled to see the other links that you published that go along with this topic. Thank you for sharing your thoughts. I am happy to be a new follower. :)

chester
www.imarksweb.org

November 2, 2014 at 9:18 PM

Post a Comment